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August 23, 2023

What are Diet Smoke’s Shipping and Return policies?

Shipping Policy:

Orders placed before 12 pm EST will be processed and shipped out on the same day, provided there are no stock discrepancies.

Please note that our shipping carriers may experience delays during peak times or due to unforeseen circumstances. The following shipping options are available for your convenience:

USPS First Class: This shipping method typically delivers within 3-6 business days from the day your order ships.
USPS Priority: This shipping method typically delivers within 2-4 business days from the day your order ships.
FedEx 2-Day: This shipping method guarantees delivery within 2 days from the day your order ships.

Refunds and Returns Policy:

Email us at [email protected] if you experience any of the following:

-Receive damaged products: include a detailed description of the issue, and include a picture if possible. We will gladly offer you store credit or a refund, depending on your preference.
-Need to return an unused and unopened item. We will provide you with a return label and instructions on how to proceed with your return.

All refund and return requests must be made within 30 days of purchase. Once we receive your return, we will process your refund or store credit, depending on your preference. Please note that shipping charges are non-refundable.

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