Shipping Policy:
Orders placed before 12 pm EST will be processed and shipped out on the same day, provided there are no stock discrepancies.
Please note that our shipping carriers may experience delays during peak times or due to unforeseen circumstances. The following shipping options are available for your convenience:
FedEx 2-Day: This shipping method guarantees delivery within 2 days from the day your order ships.
Diet Smoke Vape Device Return Policy:
At Diet Smoke, we are committed to providing you with high-quality vape devices and exceptional customer service. Our return policy is designed to ensure your satisfaction while maintaining fairness and transparency. Please review the following guidelines regarding returns for vape devices:
- Refund Window:
- We offer refunds and exchanges for vape devices within 48 hours after the product has been received by the customer. After this period, we are unable to process returns for vape devices.
- Faulty Devices:
- In the unfortunate event that you receive a faulty vape device, we are here to help. If you discover any manufacturing defects or performance issues within the 48-hour return window, we will gladly honor the return and provide a replacement or refund.
- User Error Returns:
- We understand that using vape devices may involve a learning curve. However, we cannot accept returns for vape devices due to user error beyond the initial 48-hour window. It is important to familiarize yourself with proper usage and maintenance to ensure a satisfying vaping experience.
- Post 48-Hour Window:
- Should you want a refund on a vape device after the initial 48-hour period, we offer the option to receive up to 50% of the original sale value as a store credit. This credit can be used towards future purchases from our store.
Please note that the following conditions apply to all vape device refunds:
- Proof of defect may be required to process the refund.
- Any refund requests initiated outside of the stipulated timeframes will not be accepted.
For assistance with refunds or to initiate a refund, please contact our customer support team. We are here to assist you and ensure your experience with Diet Smoke is a positive one.
Thank you for choosing Diet Smoke for your vaping needs. Your satisfaction is our priority, and we appreciate your understanding of our return policy guidelines.
Address Change & Return to Sender request:
Address Change & Return to Sender requests cost $21 through Fedex, any requests will require a paid invoice before the request can be processed.
